Accessible Canada Act

Intermountain Infrastructure Group, LLC
Accessibility Plan – Canada


Intermountain Infrastructure Group, LLC (“Company”) is registered as a Reseller of Telecommunications services in Canada. The Company provides this accessibility plan consistent with the Accessible Canada Act (“ACA”) and the Canadian Telecommunications Act (“CTA”) and will maintain and supplement the plan as appropriate.

The Company primarily provides dark fiber leases and private line data services to enterprise customers. No services are offered to residential customers. Terms for the provision of service are developed on a company-by-company basis with each corporate customer. With regard to accessibility, the Company works with customers and leading providers in the field to develop solutions to address any specific accessibility needs.


The Company works with customers relative to accessibility and welcomes feedback relative to the accessibility of its services. This accessibility plan, as well as information concerning the feedback process, can be made available upon request in various accessible formats.

Since June 1, 2023, the Company has also maintained a process for receiving and responding to feedback regarding accessibility of services in Canada. Our Chief Financial Officer is the designated person for receipt of accessibility feedback.

Accessibility feedback (including feedback on this plan) or requests for an alternate format of this plan or description of our feedback process are available through the following methods:

Phone: 970-444-9943


Regular Mail: Intermountain Infrastructure Group, LLC, 533 Airport Blvd Suite 400, Burlingame, California 94010, United States

You can submit feedback anonymously. Any personal information shared with the Company will not be shared with any third party. If personal information is included, you consent to the collection, use and storage of your information for the purpose of responding to you.



The following policies and practices assist in the addressing of accessibility issues.

1. General

a. Employee Training. The Company will provide guidance to relevant employees concerning accessibility of services and responsiveness to customer inquiries concerning issues of accessibility.

b. Accessibility of Documentary Materials. Customer requests for bills and other documentary material in alternate accessible formats will be addressed as the need arises relative to any of the Company’s corporate customers.

c. Website Accessibility. The Company’s website is compliant with Level AA of Web Content Accessibility Guidelines (WCAG). A link to this plan and the Company’s feedback process and methods are maintained on the Company’s website.

d. Feedback Evaluation and Implementation. The Company welcomes feedback concerning accessibility, and upon the receipt of feedback through the methods noted above will, where practicable, consult directly with the person(s) providing the feedback and incorporate same in its accessibility reviews.

e. Consultations. The Company will consult recommendations of individuals and/or organizations that represent or serve individuals with disabilities concerning the accessibility of services that may be provided to customers in Canada. In preparing this plan, the Company consulted recommendations published by organizations that represent or serve individuals with disabilities regarding accessibility of communications services.

2. Key Areas

a. Procurement of Goods and Services. The Company will endeavor to account for accessibility barriers in its procurement practices, and may: (1) review and update policies and standards relative to suppliers meeting accessibility requirements; (2) review customer feedback concerning barriers to accessibility, and (3) communicate accessibility expectations and requirements to new and existing suppliers.

b. Information and Communication Technologies (ICT). The Company may: (1) review new content on its website and work with customers to advise them of available options for accessibility; (2) provide accessibility tips upon request; (3) provide reasonable access to publicly-available information; (4) employ feedback processes reasonably accessible to persons with disabilities upon request and invite feedback concerning accessibility, and (5) consider enhancements to improve accessibility.

c. Communication, other than ICT. The Company will endeavor to enhance the accessibility of documents provided to customers and field and address requests from customers relative to communications accessibility.

d. Design and Delivery of Services. If conducting market research and product design for services to be provided to customers in Canada, the Company will endeavor to include individuals and/or organizations representing or serving persons with disabilities in such actions.

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