Intermountain Infrastructure Group (IIG) applies a mindful, customer-first, human interaction model to every level of service. In today’s digital environment, maintaining reliable data and connectivity is vital to all businesses, and long wait times or complex Interactive Voice Response (IVR) queues cannot be afforded. When network operations calls are made during instances of outage or degradation of service, it is imperative that responses happen immediately, and customers receive the highest quality of care. Our priority is ensuring all individuals are treated with value, and calls are answered by a live representative within 60 seconds.

IIG is focused on essential initiatives that drive growth and innovation. As our network continues to expand, initial Operations focus centered towards densely spaced network resources along all newly-built routes, and then augmenting our Tier 1 and Tier 2 Network Operations Center (NOC) services to ensure continued real-time responses. IIG has been able to gain access to expertise and additional advanced technologies quickly and reliably, freeing up resources to contribute towards other critical areas and further expansion of the network.

Leveraging specifically selected NOC services complements current IIG NOC and operational systems, enhances current functions, and offers a strategic advantage by leveraging skills and advanced technologies. These services are effective only when coupled with capable in-field technicians who can perform physical work on impacted network elements. The success of IIG’s operational services with the addition of a virtual NOC not only differentiates IIG in a competitive market, but also displays an extensive magnitude of respect and consideration for our network clients.

With IIG’s augmentation of virtual NOC services, we are ensuring access to innovative solutions that enhance network performance, reduce downtime, and secure overall operational efficiency. By focusing on our values and dedication to maintaining operational effectiveness, IIG is setting a new standard for excellence in the transport network market while maintaining trust and reliability with our customers.